1 of 9 Keys to Unlocking the Amazing Customer Service Champion In You
Being a successful Customer Service or Technical Support specialist begins with self-awareness and self-realization. It is crucial to have a deep understanding of your technical capabilities, soft skills, technical background, strengths, weaknesses, passion, knowledge, and personality traits. It helps you identify your potential and limitations, and helps you adjust your steps to achieve your goals. The common challenge is identifying your strengths and accepting your weaknesses. Here we will help you uncover those areas, and how you can leverage and improve them.
What are the areas to look into?
Besides technical skills, soft skills such as communication, problem-solving, and critical thinking are equally important. Virtues such as patience, humility, and empathy are essential too for becoming a Customer Service Champion. While passion is the fuel that drives success. Having a passion for the work you do will help you stay motivated and focused on your goals.
Why is Self-Awareness and Self-Realization essential in building the foundation as a Customer Service Champion?
It helps one to develop a sense of purpose and meaning in his/her work, which leads to greater job satisfaction and personal fulfillment. When Customer Service Champions are aligned with themselves and the organization, they are more motivated, productive, and satisfied with their work, which leads to better customer experiences.
Self-awareness is the experience of one's own personality or individuality. It is not to be confused with consciousness. While consciousness is being aware of one's environment and body and lifestyle, self-awareness is the recognition of that awareness
Self-realization is the act of achieving the full development of your abilities and talents.
What are the common hurdles faced during Self-Awareness and Self-Realization?
The common hurdles include:
- lack of self-awareness,
- fear of change, and
- resistance to feedback.
Many individuals struggle to identify their strengths and weaknesses. While many others are comfortable with their current situation and may be hesitant to take steps toward personal growth and development. And some individuals may be resistant to feedback, which prevents them from improving their performance.
Don't worry. We will help you identify them and develop a plan to leverage your strengths and improve on your weaknesses.
"We have built a go-to tool to better understand yourself, adopt a growth mindset, and accelerate the improvement of your performance. We call it Your Strong Rock."
Activity #1: Self-Awareness, Self-Realization- Your Strong Rock
This activity is a go-to tool to refresh your mind, replenish your energy and guide you through evolving into an amazing professional. You will be guided below with a step-by-step instructions to uncover your capabilities and the areas you can improve. We will use a tool (available for download in .doc and .xls formats, whichever suits you and the device you are using).
Instructions:
1. Use the activity sheet by downloading the file format that suits you:
01_Self-Awareness_Self-Realization_Activity.doc for Word version
or
01_Self-Awareness_Self-Realization_Activity.xls for Excel version
Test which file format you are comfortable using with your laptop or your mobile or you can also print and write from the printed copy.
2. Use the STRENGTHS sheet to write down at least three (3) situations under Actual Situations column a situation or an event in which you felt successful or accomplished in your work. Don't hesitate. Write down anything—whether it was easy, difficult, made a great impact or not, etc. No rules. As long as it is a real situation and based on your experience.
See this example:
3. Reflect on what personal strength represented in each of those situations, and write it down under the Strength/s column.
See this example:
4. Next, think of ways you can leverage each of those strengths in your daily work and write it down under the How to leverage? column. This will be your action plan that will guide you to maintain and enhance further that skill/strength.
See this example:
5. Next, think of what emotion you feel after remembering the Actual Situations you wrote down. Feel the freedom to identify the emotion. Don’t let anyone take it away from you. Write it down at the How did you feel? column.
See this example:
6. Revisit this activity sheet every week and update the How did you feel? column. Observe how you progress.
7. If you see improvement in the way you feel, celebrate this win and keep trusting your skills.
8. Follow the same steps and examples for the WEAKNESSES sheet to write down at least three (3) situations under Actual Situations column a situation or an event in which you felt weak or failure in your work.
In case you need it, here's your First-aid kit:
1. Patience
2. Humility
3. Warning: You may face setbacks while doing this, but DO NOT LOSE FOCUS
4. Trust in yourself
By completing this exercise, you can identify your unique strengths and develop an action plan to leverage them in your daily work. This exercise is an excellent tool for personal growth and can be shared with colleagues and friends to help them discover their strengths and work towards their goals.
Self-Awareness, Self-realization is the foundation of personal growth and development, making it our first step in Building the Foundation of an Amazing Customer Service Champion In You. It is the process of becoming aware of your strengths and weaknesses and understanding how they affect your interactions with others.
Congratulations on reaching this part! Master this exercise. Once you are ready, proceed to the next Key. We are glad to be with you and support you in your journey. Please feel free to share your view and experience with this guide in the comment section. Thank you! If you have specific questions, please send us an email so we can arrange a call: support@quip-solutions.com
Additional tips:
1. Journaling: Writing down your thoughts, feelings, and experiences is an excellent way to reflect on your life. You can write about your goals, your successes, your failures, and your challenges. Set aside some time each day to write in your journal. 2. Mind mapping: Mind mapping is a visual way to organize your thoughts and ideas. Start by writing down a central idea or topic in the middle of a piece of paper. Then, draw branches out from the center and write down related ideas or thoughts. 3. Gratitude practice: Practicing gratitude can help you reflect on the good things in your life. Each day, write down three things you're grateful for. 4. Self-assessment: Take some time to assess your strengths and weaknesses. Write down your strengths and think about how you can use them to achieve your goals. Identify your weaknesses and think about how you can improve them.
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